1. Introduction
apatu ("we", "our platform", "apatu.org") operates as an online gambling platform under international licensing. We understand that personal information is an asset that must be taken seriously and protected. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal data when you register, log in or use any service on apatu.
By continuing to use the apatu platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
This policy is drafted in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards.
This Privacy Policy applies to all players using apatu services, including the website, mobile applications and all communication channels related to our platform.
2. Personal Information We Collect
apatu collects personal information that is necessary to operate the platform safely, comply with regulatory requirements, and provide a better experience for players. The information we collect falls into the following categories:
| Category | Example Information | Status |
|---|---|---|
| Identity Information | Full name, identity card number (MyKad), date of birth, gender | Required |
| Contact Information | Email address, mobile phone number, mailing address | Required |
| Financial Information | E-wallet account number, bank name, deposit and withdrawal transaction records | Required |
| Technical Information | IP address, device type, web browser, operating system | Automatic |
| Activity Data | Game history, bets, session duration, game preferences | Automatic |
| Communications | Live chat conversation records, support email messages, feedback | Conditional |
We only collect information that is genuinely necessary for a legitimate purpose. You are responsible for ensuring that the information you provide is accurate and up to date.
3. Purpose of Personal Data Use
Every piece of data we collect is used for a specific and legitimate purpose. apatu will not use your data beyond the scope stated below without obtaining your additional consent:
- Processing account registration and verifying player identity in accordance with KYC (Know Your Customer) requirements.
- Processing and verifying deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
- Detecting and preventing fraud, money laundering, and suspicious activity on the platform.
- Providing effective customer support via live chat and email in Malay and English.
- Sending important notifications related to your account, transactions and platform security.
- Complying with legal obligations and applicable international licensing regulations.
- Improving platform services based on usage patterns and player feedback.
- Verifying that players meet the minimum age requirement of 21 years and above to use apatu services.
If we wish to use your data for direct marketing or any other purpose not stated above, we will request your consent in advance via email or an in-platform notification.
4. Data Sharing and Disclosure
apatu does not sell or trade players' personal information. However, in certain situations, we may need to share data with selected third parties to allow the platform to operate smoothly:
- Payment Processors: Payment gateway providers that handle deposit and withdrawal transactions, subject to strict confidentiality agreements.
- Regulatory Authorities: When required by law or by the directions of our international licensing regulators.
- Technology Service Providers: Companies providing cloud computing, security analytics and technical infrastructure services, which are bound by data protection agreements.
- Fraud Prevention Agencies: Where there are signs of fraudulent activity or money laundering that require investigation.
- Game Partners: Game software providers that require minimal data for technical and compliance purposes, under confidentiality agreements.
All third parties that receive data from apatu are required to comply with data protection standards equal to or higher than those we apply ourselves.
5. Use of Cookies and Tracking Technologies
apatu uses cookies and similar tracking technologies to improve user experience, analyse platform performance, and detect potential fraud. Cookies are small text files stored on your device when you browse our platform.
The types of cookies we use include:
- Session Cookies: Required to maintain your login status and game session while using the platform.
- Preference Cookies: Store your language, region and display settings for ease of use.
- Analytics Cookies: Help us understand how players interact with the platform for the purpose of continuous improvement.
- Security Cookies: Detect unusual activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the apatu platform.
6. Data Security Measures
apatu invests in robust security infrastructure to ensure your personal data is protected from unauthorised access, loss, misuse and unintended disclosure.
Security measures we have put in place include:
- Encryption of data in transit and at rest using industry-standard SSL/TLS protocols.
- Two-factor authentication (2FA) for access to player accounts and internal management systems.
- Role-based access controls that limit data exposure to only staff who need it.
- Regular security monitoring and audits by our internal IT team and independent third parties.
- Defined incident response procedures to address any security breach quickly.
- Secure data backups with tested disaster recovery procedures.
Although we take all reasonable measures, no security system can be guaranteed 100% safe. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.
8. Data Retention and Deletion
apatu keeps your personal data only for as long as necessary to fulfil the original purpose of collection or to meet relevant legal and regulatory obligations. In general:
- Financial transaction records are kept for at least five (5) years in accordance with anti-money laundering legislation.
- Customer support communication records are kept for three (3) years for reference and quality control purposes.
- Game activity and session data are kept for the period required for fraud analysis and licensing requirements.
- After the retention period, data is securely deleted using approved data deletion procedures.
If you close your account, apatu will process your data deletion request within a reasonable timeframe, subject to legal obligations that require certain records to be retained.
9. Age Restriction and Child Protection
apatu services are strictly for individuals aged 21 and above. We take seriously our responsibility to ensure that children and minors do not access our gambling platform.
All players are required to verify their age during registration through the KYC process. If we find that an account has been registered by an individual under the age of 21, the account will be closed immediately and any funds in the account will be disposed of in accordance with our procedures.
apatu does not intentionally collect personal data from individuals under the age of 21. If you believe we may have collected personal data from a minor, please contact us immediately.
Parents and guardians are advised to ensure their children do not access gambling websites. Use parental control software and set appropriate restrictions on household devices.
10. Amendments to the Privacy Policy
apatu reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service developments. Any significant amendments will be communicated to you through:
- An in-platform notification when you log in to your account.
- A notification email to the address registered in your account.
- An update on this page with a new revision date.
Continued use of the apatu platform after an amendment has been communicated will be taken as your agreement to the updated version of the Privacy Policy. We encourage you to review this page regularly.
11. Contact Us Regarding Privacy
If you have any questions, concerns or complaints about how apatu handles your personal data, our team is ready to help. You can contact us via:
- Live Chat: Available 24 hours a day, 7 days a week on the apatu platform, in Malay and English.
- Email: Send your privacy enquiries to [email protected]
We will endeavour to respond to all privacy-related enquiries promptly. For data access or deletion requests, please include sufficient proof of identity to allow us to process your request securely.